Keep the work around patient care moving
Administrative virtual clinic services for multi-specialty practices, covering patient intake, clinic operations, and technology.
Services
Five services, each scoped before work starts.
Patient access and intake
- Scheduling, rescheduling, cancellations, reminders, and no-show follow-up
- Inbound patient calls and messages, with clinical questions routed to the practice’s providers
- Forms, questionnaires, requests for prior records and imaging, and chart preparation before the visit
More intake support
- Scheduling calls to new and referred patients
- Administrative help with completing forms and questionnaires
- Consent-form distribution, collection, and tracking
- Extended-hours administrative coverage, as agreed
Language interpretation
- Phone or video interpretation in Spanish and Haitian Creole, with other languages arranged on request, for intake, visits, calls, and follow-up
- Administrative communication with patients in their own language
Clinic operations
- Dedicated staff, trained and supervised by MediOptimize
- Standard operating procedures and workflow documentation
- Operational reporting: volumes, open items, and turnaround times
Coverage and projects
- Gap coverage during staff absences, volume spikes, and practice transitions
- Special projects, such as a new service line, location, or system
EMR and workflow optimization
- EMR and scheduling templates, visit types, task routing, forms, and patient portal configuration
- Review of bottlenecks and duplicated work
- Redesign of intake, scheduling, records, follow-up, and provider-referral workflows
IT and systems support
- Administration of the practice’s email and collaboration platform, including shared mailboxes, file sharing, and licenses
- Identity and access: accounts, role-based permissions, multi-factor authentication, and periodic access reviews
- HIPAA Security Rule support: email and device security, monitoring, backups, recovery testing, risk-analysis support, and security policies
More technology support
- Websites, applications, digital intake and booking tools, trackers, dashboards, and integrations
- Secure guest access for outside parties, encrypted email, and secure file exchange
Specialties we support
- Primary care
- Neurology
- Psychiatry
- Pediatrics
- Longevity medicine
How we work
Every engagement begins with an agreed list of services. Most start with an assessment.
Operations assessment
MediOptimize reviews workflows, scheduling, records, and systems within a fixed scope, then delivers prioritized recommendations.
Partial management
The practice chooses the areas MediOptimize runs, such as patient access, clinic operations, or IT, and keeps the rest in-house.
Full operations management
MediOptimize runs the practice’s day-to-day operations and technology under one agreement. Clinical decisions stay with the practice’s providers.
What work does your practice need help with?
Email a few lines about your practice. It helps to include:
- Practice type, number of providers, and locations
- The work you want handled, such as intake, clinic operations, or IT
- Whether you want to start with an operations assessment